Hi, I purchased three arborvitae last August and one of them died over the winter. The two others are doing very well. I returned the plant with warranty/receipt to the Clifton Park store. The associate told me that since I paid $10 less than what the shrubs now cost I needed to pay the difference. I reviewed the paperwork at home and see nothing in writing about that policy — only that the plants WILL be replaced one time. It says nothing about customer being responsible for difference if the cost of a like shrub is increased.
We are very sorry about that. It should be an even replacement. The only time you would have to pay a difference is if you picked out something different or larger to replace the tree/shrub with or if we happen to not have the exact same plant available and you have to get credit to pick out something else. If you are replacing an identical item, you should not have had to pay the difference. We will be sure to contact the cashier that rang you out and resolve this issue. Regarding the additional $10.70 that you were charged, please let us know how you would like to be reimbursed. You can provide us with your mailing address and we can send a gift card to you with the money owed(please email to info@hewitts.com so that it is not public on our website). You can stop by the store and they will happily issued the money back to your card or you can call our main office and provide your credit card information and we can issue the refund(518-399-0453). Again, we apologize for the misunderstanding. Please let us know which way would be the most convenient for you to proceed. Thanks.